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How to make a complaint  

For policies purchased through Travel and Insure

If you wish to make a complaint and you purchased your travel insurance through Travel and Insure, please check your travel insurance documents to see who provided your travel insurance and then select the correct provider below:

For Allianz Global Assistance B2C complaints

In the first instance, please write to:

Customer Support, Allianz Global Assistance, 102 George Street, Croydon, CR9 6HDM

Telephone: 0208 603 9853


For PJ Hayman & Company Limited Free Spirit medical complaints

In the first instance, please write to:

The Customer Service Manager, Free Spirit, Rowlands Castle, Hampshire, PO6 9DX

Telephone: 02392 419002

For MTGY complaints

In the first instance, please contact:

The Managing Director, MPI Brokers, West House, West Street, Haslemere, Surrey, GU27 2AB

Telephone 01428 664265


What to do if you are still not satisfied

Complaints that cannot be resolved by the above may be referred to the Financial Ombudsman Service, South Quay Plaza 2, 183 Marsh Wall, London E14 9SR within 6 months of receipt of the final response to your complaint to one of the above companies

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